C.H. Robinson targets further productivity gains as Lean AI scales across quote-to-cash operations
Reuters2026/09/10 18:03- C.H. Robinson outlined plans to extend its Lean AI operating model to drive operating leverage as freight demand improves.
- Spending on AI will stay tightly ROI-driven, with annualized token costs kept below USD 1.2 million.
- Management expects further productivity gains from AI-enabled automation across the quote-to-cash cycle.
- Carrier-vetting and monitoring will remain a priority to manage legal exposure as industry scrutiny increases.
- The broker will push for a clearer federal carrier-selection standard via FMCSA engagement and legislative efforts in Washington.
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