ServiceNow, Leidos expand partnership to deploy ServiceNow AI Platform across enterprise

Reuters2026/07/22 20:19

By:Reuters

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ServiceNow expanded a more than 10-year collaboration with Leidos to deploy the ServiceNow AI Platform across Leidos’ enterprise.
Rollout targets autonomous IT, HR, shared-services workflows for about 50,000 employees, operating across FedRAMP environments.
Leidos projects more than USD 3 million in annual savings from AI help desk automation, cutting Level 1 resolution from days to minutes.
Program targets up to 60% autonomous IT ticket resolution, potentially eliminating about 80,000 tickets a year.
Leidos will use AI Control Tower to govern AI agents, aiming to keep actions compliant, auditable, aligned with security requirements.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ServiceNow Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202607221609BIZWIRE_USPR_____20260722_BW630551) on July 22, 2026, and is solely responsible for the information contained therein.

Disclaimer: The content of this article solely reflects the author's opinion and does not represent the platform in any capacity. This article is not intended to serve as a reference for making investment decisions.

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ServiceNow, Leidos expand partnership to deploy ServiceNow AI Platform across enterprise

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